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Blaine,I wanted to give you some feedback on my GS that I purchased from Andrea. I found her to be most helpful, enthusiastic, and informed on the protocols in the sale. Most importantly she still remembers me by name, when I visit your store, which is a great attribute for a continued relationship. This past week I had the occasion to have my GS in for service, and as you know I can be rather critical if things aren't done the way they should be. My contact in service was with Bruce, I called several days in advanced and clearly outlined what I wanted to have done upon my arrival. When I dropped the GS off, Bruce had everything documented exactly as w...
Jimmy Patrick ... Read More »
The problem was discussed over the phone prior to the repair, Bruce was 99% sure he knew what the problem was and ordered the replacement part ahead of time. They got me in 1/2 hour before my actual repair apointment and replaced the defective part quickly. Excellent Dealership...
Dan Patrick ... Read More »
Besides the fact we've been friends for years, this is a dealership you can call home. Andrea rocks as a knowledgeable sales person, and all staff are similarly educated and helpful. My departed husband and I bought (30?-I lost count) motorcycles from Blane over the years and never had an issue with any of the bikes or service (except Rod bought the same bike twice during his many purchases-a story we love to relive ). I look forward to new experiences on the 2014 F700GS! I will speak for Rod and myself - top notch bikes at a top notch dealership. - Tuny Pierce, PhD...
Tuny Pierce ... Read More »
I would like to take this opportunity to thank BMW Motorcycles of Grand Rapids (most specifically Andrea Chappell) for an extremely satisfying experience in purchasing a 1981 BMW R100RT. I live in the San Francisco Bay Area, so it was quite important that I felt comfortable with the sales person. Throughout the entire process, Andrea was professional, knowledgeable and very responsive. Purchasing any bike is a major decision, but when it comes to buying a vintage bike (site unseen), everything becomes quite amplified. I own a 2011 R1200GS, so I was quite knowledgeable of BMW bikes, but buying a bike over 30 years old can be a challenge.After the bike w...
Scott Garland ... Read More »