Prompt, considerate, and quality service is our primary goal and concern.

We have two BMW certified mechanics working both full time.

Appointments are necessary for service work.

The majority of the time we'll have your bike ready for you the same day. Same day service is of course dependent upon your service requirements as well as the backlog of our service department.

Depending on your schedule, you may decide to wait in our showroom while your bike is being worked on. We have motorcycle related reading materials for you to read while waiting and you may help yourself to a cup of coffee or two.

Washing and detailing of your bike is available if you so desire.

SERVICE LOANER PROGRAM

There will be a $20 charge toward upkeep of the motorcycle. If your motorcycle is under warranty or extended warranty and has been purchased from us this fee will be waived.

The fuel tank will be full upon delivery. All customers are expected to top-off the fuel tank immediately prior to returning their loaner to the shop. A $20.00 fee will be charged to any customer who returns a loaner without a full tank to offset the direct cost to the shop for refueling.

The customer assumes responsibility for payment of $1000.00 insurance deductible should any damage occur to a loaner, regardless of fault. In addition, the customer must agree to not allow anyone else to operate the signed-out loaner.

Secure, dry, indoor storage is available if you have a need.

Pick up and delivery of your motorcycle is also an option but needs to be discussed with our service manager.

We care about you and your bike. If you are happy with our service, please tell your friends. If you're not pleased with our service, please tell us and give us a chance to make it right.

24k service and fuel pump recall - R1200RT 2008Excellent job as promised and and as estimated.In and out in 5 hours.Thanks for the good experience...
david upchurch ... Read More »
I always have a topflight experience here. Knowledgeable friendly staff! VERY GOOD service, fair prices on motorcycles too!...
Greg Hoeft ... Read More »
Blane Kamp and his team are knowledgeable, trustworthy, and supportive. The shop is well stocked and the prices fair. They prepared my bike for trips to Alaska and the Dalton Highway, the Continental Divide, Newfoundland, and Route 66. The service was of the highest quality and the rides amazing. BMWMCGR is a friend I rely on. Jaco Hamman, PhD (Nashville, Customer since 2001)...
Jaco Hamman ... Read More »
Outstanding motorcycle dealership. In my 41 years of motorcycle ownership, BMW Grand Rapids is the best motorcycle shop I have ever used, HOME RUN! I have bought 5 motorcycles from BMW Grand Rapids over the last 17 years. From sales, to service, to parts they are professional. Where else can you take your bike for maintenance or repair and then be offered (without even asking) another motorcycle to ride while you are waiting? Service department quotes for repair are accurate, the price for motorcycles, new and used are fair and inspected for reliability & safety. I recommend BMW Grand Rapids to everyone. Sincere thank you, BMW Grand Rapids for your enthusi...
Richard Kasbow ... Read More »