Prompt, considerate, and quality service is our primary goal and concern.

We have two BMW certified mechanics working both full time.

Appointments are necessary for service work.

The majority of the time we'll have your bike ready for you the same day. Same day service is of course dependent upon your service requirements as well as the backlog of our service department.

Depending on your schedule, you may decide to wait in our showroom while your bike is being worked on. We have motorcycle related reading materials for you to read while waiting and you may help yourself to a cup of coffee or two.

Washing and detailing of your bike is available if you so desire.

SERVICE LOANER PROGRAM

There will be a $20 charge toward upkeep of the motorcycle. If your motorcycle is under warranty or extended warranty and has been purchased from us this fee will be waived.

The fuel tank will be full upon delivery. All customers are expected to top-off the fuel tank immediately prior to returning their loaner to the shop. A $20.00 fee will be charged to any customer who returns a loaner without a full tank to offset the direct cost to the shop for refueling.

The customer assumes responsibility for payment of $1000.00 insurance deductible should any damage occur to a loaner, regardless of fault. In addition, the customer must agree to not allow anyone else to operate the signed-out loaner.

Secure, dry, indoor storage is available if you have a need.

Pick up and delivery of your motorcycle is also an option but needs to be discussed with our service manager.

We care about you and your bike. If you are happy with our service, please tell your friends. If you're not pleased with our service, please tell us and give us a chance to make it right.

I would like to take this opportunity to thank BMW Motorcycles of Grand Rapids (most specifically Andrea Chappell) for an extremely satisfying experience in purchasing a 1981 BMW R100RT. I live in the San Francisco Bay Area, so it was quite important that I felt comfortable with the sales person. Throughout the entire process, Andrea was professional, knowledgeable and very responsive. Purchasing any bike is a major decision, but when it comes to buying a vintage bike (site unseen), everything becomes quite amplified. I own a 2011 R1200GS, so I was quite knowledgeable of BMW bikes, but buying a bike over 30 years old can be a challenge.After the bike w...
Scott Garland ... Read More »
24k service and fuel pump recall - R1200RT 2008Excellent job as promised and and as estimated.In and out in 5 hours.Thanks for the good experience...
david upchurch ... Read More »
Blaine,I wanted to give you some feedback on my GS that I purchased from Andrea. I found her to be most helpful, enthusiastic, and informed on the protocols in the sale. Most importantly she still remembers me by name, when I visit your store, which is a great attribute for a continued relationship. This past week I had the occasion to have my GS in for service, and as you know I can be rather critical if things aren't done the way they should be. My contact in service was with Bruce, I called several days in advanced and clearly outlined what I wanted to have done upon my arrival. When I dropped the GS off, Bruce had everything documented exactly as w...
Jimmy Patrick ... Read More »
I always have a topflight experience here. Knowledgeable friendly staff! VERY GOOD service, fair prices on motorcycles too!...
Greg Hoeft ... Read More »