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Posted on 08/28/2014
Always friendly/personableAlways superior serviceFantastic staff ... Read More »
Posted on 04/25/2014
24k service and fuel pump recall - R1200RT 2008Excellent job as promised and and as estimated.In and out in 5 hours.Thanks for the good experience ... Read More »
Posted on 04/04/2014
I would like to take this opportunity to thank BMW Motorcycles of Grand Rapids (most specifically Andrea Chappell) for an extremely satisfying experience in purchasing a 1981 BMW R100RT. I live in the San Francisco Bay Area, so it was quite important that I felt comfortable with the sales person. Throughout the entire process, Andrea was professional, knowledgeable and very responsive. Purchasing any bike is a major decision, but when it comes to buying a v ... Read More »
Posted on 03/24/2014
Besides the fact we've been friends for years, this is a dealership you can call home. Andrea rocks as a knowledgeable sales person, and all staff are similarly educated and helpful. My departed husband and I bought (30?-I lost count) motorcycles from Blane over the years and never had an issue with any of the bikes or service (except Rod bought the same bike twice during his many purchases-a story we love to relive ). I look forward to new experiences on the ... Read More »
Posted on 12/19/2013
Outstanding motorcycle dealership. In my 41 years of motorcycle ownership, BMW Grand Rapids is the best motorcycle shop I have ever used, HOME RUN! I have bought 5 motorcycles from BMW Grand Rapids over the last 17 years. From sales, to service, to parts they are professional. Where else can you take your bike for maintenance or repair and then be offered (without even asking) another motorcycle to ride while you are waiting? Service department quotes for repai ... Read More »
Posted on 11/26/2013
I always have a topflight experience here. Knowledgeable friendly staff! VERY GOOD service, fair prices on motorcycles too! ... Read More »
Posted on 09/12/2013
The problem was discussed over the phone prior to the repair, Bruce was 99% sure he knew what the problem was and ordered the replacement part ahead of time. They got me in 1/2 hour before my actual repair apointment and replaced the defective part quickly. Excellent Dealership ... Read More »
Posted on 09/08/2013
Blaine,I wanted to give you some feedback on my GS that I purchased from Andrea. I found her to be most helpful, enthusiastic, and informed on the protocols in the sale. Most importantly she still remembers me by name, when I visit your store, which is a great attribute for a continued relationship. This past week I had the occasion to have my GS in for service, and as you know I can be rather critical if things aren't done the way they should be. My contac ... Read More »
Posted on 05/02/2013
Blane Kamp and his team are knowledgeable, trustworthy, and supportive. The shop is well stocked and the prices fair. They prepared my bike for trips to Alaska and the Dalton Highway, the Continental Divide, Newfoundland, and Route 66. The service was of the highest quality and the rides amazing. BMWMCGR is a friend I rely on. Jaco Hamman, PhD (Nashville, Customer since 2001) ... Read More »